Frequently Asked Questions
Below are answers to our most commonly asked questions.
If you cannot find an answer here, please contact us.
How do I start using TurboMedia?
To get started, you must first click the “LOGIN/REGISTER” button at the top right corner, or click “Marketplace” from the toolbar along the top if you are purchasing bulk services such as Followers, Likes, Views and Comments.
You are then required to Log into and Register in our TurboMedia Members area. To do this you simply enter your Instagram Username and click the green “LOGIN” button.
It will then take you to the Member’s Area. A new window will pop up Thank you for signing up with TurboMedia.io and request you provide your email address to send you notifications and updates about your account. Simply provide your email, and click on the blue “Submit Email” button.
Please Note: We do not obtain your login information or have any access to your Instagram account. You are not required to provide any password you use for your Instagram account. You are required to keep your account Public in order to use our services though.
When you are in the member’s portal, you are presented with different Likes Plans and different Follower Plans via a drop-down menu for Likes and Followers.
Depending on your specific needs and requirements, you may decide to go with one of the Free Plans, or for a small monthly fee, go with a Paid Plan that allows you to receive our services with nothing in return from you.
Why should I become a TurboMedia member?
Instagram is an important tool for many people in this day in age. Increasing your Followers and/or Likes has been proven to increase your online presence, sales offers, help get you discovered and so much more.
Whether you simply wish to increase the activity on your Personal Account or you are a Professional with a specific goal for your Instagram, we at TurboMedia can provide realistic and sustainable growth to meet your needs.
Instagram has more than 200 Million people using their service. Social Media is everything and Instagram is one of the most important platforms to increase your exposure for whatever it is that you do! Let us partner with you to take your account to the next level!
Is TurboMedia safe to use for my Instagram account?
Of Course! We are a safe and trusted service used by over 100,000+ clients, and growing. Your privacy and security is our #1 priority, which is why we have developed very strong coding and safe guarded the website using 256-bit encryption.
We DO NOT require your Instagram Password, and do not have any access to your Instagram account.
Do you get access to my Instagram account login information?
NO! When you sign up for our service we do not ask for your Instagram password, or require any of your login information. We simply need your Instagram username to identify where to send the services to. Nothing more!
Can I change my Instagram name while a Paid Subscription is activated?
If you decide to change your Instagram name while receiving services from TurboMedia.io the services will stop after the name has been changed. It is recommended that you maintain the username you signed up with for the duration of your plan.
If you want to change your username simply return to TurboMedia.io and purchase your Plan again under your new name, and email us the receipt and advise that you have changed your name from what it was previously to what it is now. We will then cancel your previous plan and refund you for the days not used.
Can my Instagram Account be set to "Private"?
In order to use our services, we do require you to enable your Instagram Account to be Public.
If you are using one of our monthly services that deliver Followers and/or Likes every day, this requires you to keep your Account Public for the entire duration of your plan.
If you choose 1 of our Marketplace Services (Bulk Followers, Likes, Views, Comments) you can simply make your account public at the time of your order and then once your order is complete, return it to Private.
Membership Plans for Instagram Followers
10 FREE Followers Plan
The 6 FREE Followers Plan allows you to gain 10 Followers in 24 hours by completing a 90 Second Survey (if our network detects you qualify) or complete 1 simple social action if you do not qualify for the survey.
Once you press the “Activate” button under the Basic Plan, a window will pop up requesting you complete the survey. Click the blue button that says “Click Here to Complete a Quick Survey”. If you qualify the survey will pop up and you can begin. If you don’t qualify the window will change and request you complete 1 Social Action using Facebook and/or Google +.
Once you have successfully completed a 90 second Survey, or completed 1 Social Action your plan will be activated. You will instantly receive 6 Followers as long as your account is PUBLIC and have completed the Survey or Social Actions and your account says “Activated”.
After 24 hours is complete, you will be emailed and allowed to come back to repeat the process and receive 10 more Followers.
Premium Weekly Followers Plans (Monthly Subscription)
The Weekly Followers Plans allows you to gain Followers every 7 days automatically, without having to complete a 90 second Survey or complete any Social Actions. Once you have purchased it, you are done!
The Weekly Followers Plans run 100% automatically, so you sit back, relax and watch your Instagram account increase every single week at a natural pace without having to ever visit TurboMedia again! Please note that you will begin receiving your followers after your payment has been received for the purchase the plan. Delivery will then repeat every 7 days from your purchase date.
You can cancel your plan at any time, with no cancellation fees.
Membership Plans for Automatic Instagram Likes
10 FREE Likes Plan
The 10 Free Likes Plan allows you to gain 10 Likes in 24 hours by completing a 90 Second Survey (if our network detects you qualify) or complete 1 simple social action if you do not qualify for the survey.
Once you press the “Activate” button under the Starter Plan, a window will pop up requesting you complete the survey. Enter in the URL of the Post you want the Likes to be applied to and then click the blue button that says “Click Here to Complete a Quick Survey”. If you qualify the survey will pop up and you can begin. If you don’t qualify the window will change and request you complete Social Action using Facebook and/or Google +.
Once you have successfully completed a 90 second Survey, or completed 1 Social Action your plan will be activated. You will instantly receive 20 Likes as long as your account is PUBLIC and have completed the Survey or Social Actions and your account says “Activated”.
After 24 hours is complete, you will be emailed and allowed to come back to repeat the process and receive 10 more Likes.
Premium Automatic Likes Plans (Monthly Subscription)
The Premium Automatic Likes Plans allows you to gain Likes on up to 3 photos/video posts per day 15 minutes after you have posted automatically, without having to complete a 90 Second Survey or complete 5 Social Actions. Once you have purchased it, you are done!
The Premium Automatic Likes Plans run 100% automatically, so you sit back, relax and watch your Instagram posts receive Likes every single time you post without having to ever visit Mr. Insta again. Please note that you will begin receiving your likes 15 minutes after your next post.
You can cancel your plan at any time, with no cancellation fees.
How do I cancel my paid subscription?
When you purchase any of the paid subscription plans you will be automatically billed on the same day of each month.
If at some point you no longer need your TurboMedia subscription, simply send us a message using our Support Page and we will set your account to expire. No cancellation fees or hidden charges, EVER!
When will I receive my order?
All orders will be delivered within 24-72 hours of your purchase time. Usually, your order will begin shortly after you have completed payment, but depending on the quantity of the services you ordered, it may be spread out over the 24-72 hour time frame to ensure full delivery.
Will these services get my Social Media Account banned?
Absolutely NOT! All of our services are 100% safe and delivered in a manner to ensure there are no issues with any of the Social Media services.
Will these services drop off my profile?
We deliver the highest quality services available on the Internet. But sometimes there is a drop. This is the nature of the industry. There is not a service available that won’t sometimes experience a drop. For this reason, we always over deliver to ensure that after some drop, you will still be left with more than you had ordered. In regards to the likes, views and comments, those rarely drop.
In the event that a drop does occur, simply email us with your receipt of purchase and we will ensure you are topped up right away. We stand behind what we offer and want to help you meet your Social Media goals!